The agreement between us.

These terms set out the contract between you and Chronicle when you use the service. They sit alongside our privacy notice, which explains how we look after the personal information you share. Read together, the two documents cover everything you need to know about your relationship with us.

These terms do not affect your statutory rights as a consumer. If anything is unclear, write to legal@withchronicle.ai and a person will answer.

At a glance

• Who we are. Chronicle AI Ltd, a private company based in England and Wales. These terms form a contract between you and us.
• What Chronicle is. A service that captures a life story through guided interviews, drafts it into a written memoir, and produces a printed book.
• Your story is yours. You own the words, the photographs and the finished memoir. You give us a narrow licence – only what we need to deliver the service.
• What it costs. A single one-time fee for the tier you choose. No subscription. No recurring charge. The price includes platform access and printed copies of the finished book – one with Life Story or Memoir, two with Heirloom.
• Books. Printed and posted by a third-party UK print partner. Statutory consumer rights under the Consumer Rights Act 2015 apply in full.
• If we change these terms. We give you 30 days' notice by email before anything material takes effect. If you don't agree, you can close your account.
• If you leave. You can close your account at any time. Your story data is deleted in line with the privacy notice.
• Governing law. England and Wales.

1. Who we are

Chronicle is a service operated by Chronicle AI Ltd, a private limited company registered in England and Wales. In these terms, "Chronicle", "we", "us" and "our" mean Chronicle AI Ltd. "You" and "your" mean the person agreeing to these terms by using the service.

You can write to us at legal@withchronicle.ai about anything in these terms. For privacy matters, write to dpo@withchronicle.ai. For help with your account or the product, hello@withchronicle.ai will reach a person directly.

2. What Chronicle is

Chronicle is a memoir service. We guide you through a series of conversational interviews with an AI interviewer, transcribe what you say, and use that material to draft chapters of a written memoir. You review, edit and finalise the result. When you're ready, we produce one or more printed copies of the finished book through a print partner.

Two kinds of people use Chronicle. The storyteller is the person whose story is being told – the voice of the memoir. The gift giver is someone who has set up Chronicle on a storyteller's behalf, often as a gift to a parent or grandparent. Where someone sets up Chronicle for themselves, the same person fills both roles. Both roles agree to these terms when they sign in, and each has a different view of the same account – we describe the role-specific bits below where relevant.

3. Your account

To use Chronicle you must be at least 18 years old. The service is currently available to residents of the United Kingdom. We will widen availability over time and update this section when we do.

When you create an account, please give us accurate information. You are responsible for keeping your password and any two-factor codes secure. If you think someone has gained access to your account, write to hello@withchronicle.ai straight away and we will help you secure it.

One person, one account. You may not share your login with anyone else, transfer your account to another person, or set up a second account in someone else's name without their involvement. A gift giver who has set Chronicle up for a storyteller gives the storyteller their own sign-in route from the start.

4. Your story is yours

You own everything you put into Chronicle: the words you speak in interviews, the photographs you upload, the edits you make, and the finished memoir that comes out the other end. We do not claim any ownership of your story, your likeness, or the lives it describes.

To run the service we need a narrow permission to handle that content. You grant Chronicle a worldwide, non-exclusive, royalty-free licence to host, store, transcribe, format, draft, edit, print and deliver your content, solely to provide the service to you. The licence lasts only as long as we need it to do that job, and it ends when you ask us to stop processing your content or when you close your account.

We do not use your story to train AI models. We do not use it for advertising. We do not sell, rent or share it with third parties for their own purposes. The detail of how your content moves through our service providers is in our privacy notice.

You can export a copy of your memoir, at any stage, from your account settings. The export belongs to you outright.

5. How we use your content to deliver the service

Chronicle uses your content for one purpose: to deliver the service you have asked us to deliver. In practice that means we:

• host your account, your interview transcripts, your drafts and your photographs;
• send relevant portions of your interview content to an AI drafting partner (currently Anthropic) so that chapters can be drafted from it. Our written agreement with Anthropic prohibits them from using your data to train their models;
• send the finalised manuscript and your delivery address to our print partner so a physical book can be produced and posted to you;
• send transactional emails about your account and your order;
• keep the service available, secure and accountable.

Our handling of any special-category personal information you share – health, beliefs, relationships and similar – is set out in section 3 of the privacy notice, and depends on the explicit consent you give at sign-up.

6. What you agree not to upload

Chronicle is for your own life story. By using the service you agree not to upload, dictate, generate or otherwise put into Chronicle any content that:

• you do not have the right to share, including third-party copyrighted material you have not licensed;
• sexualises any person, or contains pornographic material;
• sexualises, exploits or endangers a child, or depicts a person under 18 in a sexual context;
• is unlawful, defamatory, harassing, threatening or designed to incite violence against a person or group;
• you know to be false and that, if published, would cause material harm to a living person's reputation;
• contains malware, exploits, or anything designed to interfere with the service or with other users;
• you intend to use to impersonate someone else without their knowledge.

If we have a reasonable basis to believe that content in your account breaches this section, we may remove it, restrict access to it, or – in serious or repeated cases – suspend or close the account. Where we can, we will tell you what we have done and why, and give you a route to respond.

A memoir is, of course, a personal record. Honest, frank and unflattering recollections about your own life are exactly what Chronicle is for. This section is about misuse, not memory.

7. People you mention in your story

A life story will naturally include other people – family, friends, partners, colleagues. You are responsible for what you say about them. By using Chronicle you confirm that you understand other people may be identifiable from your story and that it is appropriate for you to share what you share.

We rely on the literary exemption in the Data Protection Act 2018 and a documented legitimate-interests balancing exercise to process the personal information of people you mention. The detail is in section 4 of the privacy notice. If a person mentioned in a memoir contacts us, we handle that request under the privacy notice and tell you about it where we can.

8. Pricing and payment

Chronicle is sold as a one-time purchase per tier. There is no subscription, no recurring charge, and no auto-renewal. You pay once for the tier you choose; the fee covers platform access for that storyteller's memoir, the AI drafting, the digital edition, and printed copies of the finished book – one with Life Story or Memoir, two with Heirloom.

Prices are in pounds sterling and include UK VAT where applicable. Additional printed copies, where offered, are priced per copy at checkout. If we run a promotion or early-bird price, the headline figure and the recommended retail price are both shown on the pricing page so you can see what changed.

Payment is taken securely by our payment processor. We do not see or store your full card number. The full list of processors we use to deliver the service is in section 5 of the privacy notice.

9. Printed books

Printed copies of your memoir are produced and posted by a third-party UK print partner. We send the partner only the finalised manuscript and your delivery address.

We provide estimated delivery times at checkout. Estimates depend on the print partner's production queue and on the carrier, and we cannot guarantee a specific delivery date. We will tell you when your book is dispatched and provide tracking where the carrier supports it.

If your book arrives damaged, defective, or materially different from what you ordered, write to us at hello@withchronicle.ai within 14 days of delivery and we will arrange a replacement at no cost. This is in addition to – not in place of – your statutory rights under the Consumer Rights Act 2015, which include the right to goods of satisfactory quality, fit for purpose, and as described.

One practical limit: once a book has been printed and posted, we cannot recall the physical copy. If you later ask us to delete your digital data, we will – but printed copies remain wherever you sent them. This is set out in more detail in section 9 of the privacy notice.

10. Refunds and statutory rights

As a consumer in the UK, you have a statutory 14-day right to change your mind about most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We honour that right in full.

Two parts of the Chronicle order work a little differently, and we want to be honest about both:

• The personalised parts of the service – AI drafting of chapters from your interviews, and production of a printed book personalised to you – are, in law, exempt from the 14-day right once you have asked us to begin them. We will be clear at each step when you are about to start something personalised, so the decision is yours. Up to that point, you can cancel and have any fee refunded in full.
• Faulty goods are different. If a printed book is defective or not as described, your statutory rights under the Consumer Rights Act 2015 apply in full. The 14-day change-of-mind window is separate from the longer rights that apply to faulty goods, and we do not try to limit either.

To request a refund or raise a concern about an order, write to hello@withchronicle.ai. We aim to resolve refund requests within 14 days of agreeing them.

11. Account inactivity

We do not want to hold a life story that nobody is looking at any more. The privacy notice sets out how we handle inactive accounts: we email you after six months of inactivity, and we delete the story data if we do not hear back. A single click in the dashboard keeps the account active.

Separately, Chronicle reserves the right to introduce a nominal fee for continued data retention on accounts that have been inactive for 12 months or more. We will not introduce such a fee without giving you at least 30 days' written notice by email, with a clear explanation of what the fee covers and a way to keep your data without paying it (for example, by exporting or by reactivating the account). We will never take a payment for retention without first giving you that notice and the chance to act on it.

12. Closing your account

You can close your account at any time from your settings. We will delete your story data within the windows set out in the privacy notice. You will receive a confirmation email; if you change your mind during the 30-day deletion window, reply to that email and we can stop the process.

Printed copies that have already been produced and posted are not affected, because we cannot recall them.

We may close or suspend an account in narrow circumstances: a serious or repeated breach of these terms (for example, uploading content of the kinds described in section 6), credible suspicion of fraud against Chronicle or a third party, or a legal requirement to do so. Where it is lawful and safe to do so, we will tell you what we have done and why, and offer a route to respond. Where you have paid for a tier and we close the account through no fault of yours, we will refund the unused portion of the fee.

13. Service availability

We aim to keep Chronicle available at all times, but we cannot guarantee uninterrupted access. From time to time we may need to pause the service for planned maintenance, security updates or urgent fixes, and the providers we depend on may have their own downtime. Where we can, we will tell you about planned downtime in advance.

Nothing in this section limits our obligation under the Consumer Rights Act 2015 to provide the service with reasonable care and skill.

14. Limitation of liability

We do not exclude or limit our liability for anything that, by law, we cannot exclude or limit. That includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the statutory rights you have under the Consumer Rights Act 2015 in relation to digital content and services;
• any other liability that cannot be limited under UK law.

Subject to the rights set out above, our total liability to you for any claim arising out of or in connection with these terms or the service is limited to the amount you have paid Chronicle in the twelve months before the event giving rise to the claim, or, if you have paid nothing in that period, to one hundred pounds.

We are not liable for losses that were not reasonably foreseeable to both of us when you started using Chronicle, or for losses caused by events outside our reasonable control.

15. Changes to these terms

We may update these terms from time to time – for example, when the law changes, when we add a new feature, or when we need to clarify something. If a change materially affects your rights or obligations, we will email you at least 30 days before it takes effect, with a plain-English summary of what has changed.

If you continue to use Chronicle after the 30-day notice period has passed, you are agreeing to the updated terms. If you don't agree, you can close your account before the change takes effect and we will refund the unused portion of any fee you have paid.

The version and date of these terms are at the bottom of the page. We also keep an archive of previous versions and can send you the one you originally agreed to on request.

16. Governing law and disputes

These terms and any dispute arising out of them or out of your use of Chronicle are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over any dispute, which means that if you live in Scotland or Northern Ireland you may also have the right to bring proceedings in the courts of the country you live in.

We would rather resolve any disagreement by talking first. If you have a complaint, write to legal@withchronicle.ai and we will reply within 14 days. If we cannot resolve a complaint between us, you may also be able to use an alternative dispute resolution scheme; we will tell you which scheme applies at the point you raise the complaint.

17. Contacting us

For questions about these terms, refunds, or anything legal, write to legal@withchronicle.ai.

For privacy matters – access requests, erasure, complaints – dpo@withchronicle.ai reaches our Data Protection Officer.

For help with your account or your story, hello@withchronicle.ai is the right address.